Is there any way to see who is currently writing in the same ticket?

Question

We are a team the transitioned from ZenDesk to Service Desk to have better integration with JIRA, however we feel frustrated that multiple agents can be writing in tickets simultaneously. Is there any way we can see who is currently writing in a SD ticket or who is currently looking a the page?

George Mihailoff · Answer

Or another one https://marketplace.atlassian.com/apps/1219999/quantify-realtime

It will display a notification when someone else is viewing the same ticket

R. Tjong · Answer

however we feel frustrated that multiple agents can be writing in tickets simultaneously.

what does it mean?

R. Tjong · Answer

https://marketplace.atlassian.com/plugins/whoslooking-connect/cloud/overview