Do we need to have JIRA SOFTWARE licence to use JIRA SERVICE DESK?

Question

We want to use JIRA SERVICE DESK module alone for our customer care team.

Should we buy licenece for JIRA SOFTWARE to enable JIRA SERVICE DESK?

Thomas Schlegel · Answer

you're welcome

Vaisakh · Answer

Thank you Thomas. This will be of great help!

Cheers!

Thomas Schlegel · Answer

Hi Vaisakh,

servicedesk is an add-on for Jira, so you need a licensed Jira Installation and then you have to buy service desk licences for your agents.

There is a FAQ here: https://confluence.atlassian.com/purchasing/new-pricing-model-for-jira-service-desk-2-0-faq-621314223.html#NewpricingmodelforJIRAServiceDesk2.0FAQ-WhatisthenewpricingmodelforJIRAServiceDesk2.0?

If you need more information, contact Atlassian people here: https://www.atlassian.com/company/contact