How are customers able to see their own issues and/or requests in Service Desk?

Question

I am not able to figure out how my customers can see a list of the issues they raise via customer portal. I see it on my screen, they do not.

Sabrina Ramos · Answer

Yes! Thank you! That was a very simple, yet somehow confounding resolution!

Walter Buggenhout · Answer

Maybe an unconventional suggestion, but it almost seems as if someone just changed the background and text colors of the portal header to white, so it doesn't show anymore.

Navigate to your project settings, then select Portal Settings on the left and click View and customize the look and feel of your Help Center.

Then, as an experiment, change the colors of either the background or the text of the header bar to anything but white:

Hope that will do the trick ...

Sabrina Ramos · Answer

As a customer? Yes. Here it is below: