Disable internal comments

Question

Hi,

Sometimes we comment issues by ctrl+enter. It's faster and usual in many systems. But comment becomes "internal" and clients can't see it. And we wait answer.. And nothing...

Our comments always must be visible for clients.

How we can disable internal comments at all?

kilinich · Answer

That is very uncomfortable. It should be configurable, people got used to send with ctrl-enter and now thay could not use it ;(

Ana Retamal · Answer

Hi Елена! We decided to default the Ctrl+Enter shortcut to internal comments to avoid unexpected comments to be visible to customers. The access keys for the actual submit buttons are 'e' for external comments, and the regular 's' submit for internal comments. Depending on your browser / OS, the actual shortcut key combination will change (e.g. on OS X with Chrome the shortcut combo is Ctrl + Alt + e for external comments).

Hope this helps :)

Ana