We have JIRA setup to allow replies view email. This works great until either someone's email box gets full, has an out of office reply setup, or something happens with the exchange server in which the user receives an email due to notifications, but there is then an automatic reply (e.g. email cannot be delivered). Thus, JIRA then gets in a loop because JIRA receives that automatic reply, logs it as a comment, and sends another notification because a comment was added - and, you can see the circle that happens because another reply is sent, etc., etc.,
When we have exchange updates, this becomes a nightmare because it is not easy to just turn off all email and then turn it back on. I don't like deleting the setup because of the risk of not setting it up correctly again - it is risky (vs just an active/inactive option). And, with so many projects, it takes a significant amount of time to manually set all projects to no notification scheme and then go back and set them all back (to the correct one as we have several).
Does anyone know how we can exclude these auto replies from writing comments?
