We are using Service Desk for a project that maps to the issue type task on the back end. For this service desk there are 6 choices for "Customer Request Type." Depending on which of the 6 choices is selected in the customer request type field we want the issue to automatically update the issue's assignee. Is this possible?
If I am understanding you correctly, when you define the fields for the different "Request Types", you can also preset the value of the "assignee" field for each on of the different "Request Types"
Where is this? Sorry, I must be missing it.
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