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Email Notifications for non users

Duncan DAVIES1

We are trying to set up our JIRA instance in a Help Desk style environment. We would like people to be able to email an inbox, and a ticket is automatically created, with notifications occuring at certain steps.

We currently have everything working except email notifications are not working if the Reporter is not a registered JIRA user. I have set permissions so that the Browse Projects has Everyone on it, but still can't figure out why the emails will not send. They send fine if the reporter is a registered User

Thanks for the help!

Accepted answers

Renjith Pillai

Email notifications work only for registered users of Jira. So if mails come to this mailbox from unknown users, you can specify "create users" option in the mailbox configuration so that for every new email-id received a user will be automatically be created.

All comments

Amrut B

Hello duncan,

I understand you have set up automatic issue creation via email. please let me know who is the Reporter for _non user_ creating issue via email? the email trigger by default can be configured to the reporter.

Amrut

Renjith Pillai

Tibor Hegyi [META-INF]

Duncan, Email This Issue can do this for you. It saves the non-JIRA reporter's email address in a custom field and you can configure event notifications to notify non-JIRA users including the non-JIRA reporter.

Tibor

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