Adding Mail Handler times out, nothing in error log

Question

I'm trying to add a mail handler, and when I hit add it times out with the message:

"The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation.

Close this dialog and press refresh in your browser"

Create_a_new_issue_or_add_a_comment_to_an_existing_issue_-_LOTD_and_yo-iphone-v_1_1_—_root_ip-10-220-22-220__opt_atlassian_jira_logs_—_⌘1.png

I've closed the browser, tried a different one (firefox and chrome on mac, all fully up to date).  When creating the handler I can hit 'test' and it works properly, tells me that one message would turn into a bug (which is correct).

Other notes:

* The mailbox (inbox on gmail account) has only one message in it.
* Nothing shows up in the catalina.out log on our self hosted JIRA instance on AWS

Help!

TIA.

Create_a_new_issue_or_add_a_comment_to_an_existing_issue_-_LOTD_and_yo-iphone-v_1_1_—_root_ip-10-220-22-220__opt_atlassian_jira_logs_—_⌘1.png

Greg D'Arcy · Answer

That was help enough!
The old reboot, did the trick.
You gotta love that - lol
Thanks for you help.

Alan Bailward · Answer

I did finally fix it by doing the stupidest thing that I hadn't done before.. restarted the Jira server.  I'm not sure if that's what actually solved it or not, but the problem went away as soon as I did that, nothing else seemed to work. I assume that maybe some process wasn't running in the background, or a thread was blocked or something like that, and a full restart made it work.
Sorry I can't help more.

Greg D'Arcy · Answer

Did you find a solution to this problem?

I am having the same issue, and have not been able to resolve it

Please help, if you are able.

Greg.