I can't start JIRA

Question

When I try to start the Windows Service JIRA on Windows Server 2012 R2 and JIRA 6.4.2 I get the following error message from Services. Is there a way that I can start JIRA?

Thanks

Kathy

image2015-7-10 16:59:44.png

Kathy Plamann · Answer

Hi

I was able to resolve this issue by modifying my server.xml.

Thanks

Kathy

Benito Picarelli · Answer

Hi Kathy,

You can attempt to start JIRA by running the starter directly to see if there is any difference:

JIRA_INSTALL/bin/start-jira.bat

After running this, monitor the logs to see if anything happens there as well:

JIRA_INSTALL/logs/catalina.out or JIRA_HOME/log/atlassian-jira.log

Nic Brough -Adaptavist- · Answer

You need to read the log files to find out why JIRA is stopping.