JETI Plugin: Use original sender's subject, without [Jira]

Question

How can I remove the "[Jira]" text from the subject line of the email from JETI? I am using the $!issue.summary variable in my email templates.

Currently, since the text "[Jira]" is added, the first reply from the JIRA side does not get put in the same thread as the sender's original email, since the subject has been changed by JIRA.

How can I remove the "[Jira]" text from the subject line of the email from JETI?

Sharon Campbell · Answer

Yeah, I eventually came to that conclusion. This has to be changed server-wide, which isn't necessarily an option if many departments are using the same JIRA installation.

René Schabacker · Answer

Do that for your email server configuration. See https://confluence.atlassian.com/display/JIRAKB/How+to+remove+the+email+prefix+in+JIRA+SMTP+server+configuration