Project import failed because of sla field

Question

Hi everyone,

I have all my project configuration setup in the serverB. And I did the backup from serverA.

During the restoration, it passed few steps, and then throw the error per attached screenshot, import.png

I checked those field in serverB, it is already there (been configured). Understood that those are Active objects data from support.

Did anyone face the same issue and any way to fix this? Thanks!

import.png

HP · Answer

Thank you.

I managed to solve it by manually removing the field from the backup file, save it and import again. Thanks!

Matheus Fernandes · Answer

That is probably because of the required user mentioned on the screenshot you attached :)

HP · Answer

Hi Matheus, thanks for the link, I am watching the link for the upgrade.

For your statement "The project import should work nonetheless even though those fields won't be imported." , could you advise how to do that? This is because there is no Next button for me to proceed to the next import step. (it only show, Previous, Refresh Validations and Cancel option)

Thanks!