Not receiving notifications for a particular Jira group

Mohan Kiran

We have created a new group with name as " Mail group " and did the following settings.

• Added user to that Mail group.
• Created project role. Added user and Mail group to the newly created project role.
• Added browse project permission to Mail group.
• Added mail group in the Notification schema for event like issue created etc..
• Added mail group for a project in issue security level.

Plese help me out in this.

RambanamP

did you tried this?

To diagnose why a user is or is not receiving notifications for an issue:

1. View the issue in JIRA.
2. ClickMore Actions > Notification Helper.
3. Enter the username of the user.
4. ClickSubmit.

check this doc for more information

https://confluence.atlassian.com/display/JIRA/Configuring+Email+Notifications#ConfiguringEmailNotifications-Troubleshootingemailnotifications