Can Service Desk 2 customers be licensed in Confluence?

Question

The Confluence knowledge base must be private, not public access. Can we license our Service Desk 2 customers who do not have/need a JIRA license in order for them to see knowledge base articles?

Chris Mack · Answer

How is a Service Desk 2 user granted access to CQ? Is this documented somewhere?

This is the workflow I want:

* External customers cannot create JIRA SD issues or view Confluence Questions until they create an account / login. 
* An external customer can create a new service desk login. This same user is granted access to confluence questions with read/write permissions. (without creating two separate logins) 
* This same user can search confluence questions to look for an answer to their question
* If they don't find an answer to their question, they can post a new question or comment on an existing post. 
* The JIRA SD Agent who is also a confluence and CQ users can answer the user's question.
* The question appears in the CQ UI where it is visible to all logged in users. the JIRA SD external customer gets an email.

Ramiro P · Answer

Hi, as JIRA and Confluence have different user directories, you can add a user in Confluence that not necessarily has an account on JIRA. But obviously it will count in your Confluence license.

Chag · Answer

yes, I believe if you make it private and not available through SD then they will need an account on confluence.