creating issue from email

Question

Hi,

I can already create comments from incoming emails.

I have 2 projects, e.g. AAA and BBB.

AAA ist set as the default project in the mail handler.

How can I create a new issue in BBB? - My expectation was that I put BBB in the subject line and the issue would go to project BBB - but a new issue in AAA is created.

many thanks

Walter

Rahul Aich [Nagra] · Accepted Answer

The default mail handlers don't scale as one handler supports one project.  There is a plugin Jira enterprise mail handler plugin which can do what you are looking for.

You can use JEMH for using a single mailbox for different projects and issue types. If that is not a possiblity you need to have as many mailboxes for each issue type and project.

Have a look at this URL

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

https://answers.atlassian.com/questions/39041/jira-creating-issues-and-comments-from-email

Rahul