Automatically create subtask when parent issue ID and another text are in subject of email

Question

Hi,

I was wondering if it possible to let JIRA or a plugin with mailhandling create a new subtask of a specific type when an email comes in.

These would be the conditions:

If there is an email received from sender X

And the subject of this email contains issue ID

AND contains some text

e.g. subject is "TESTSYSTEM-(NWDS-01)"

Result:

A new subtask is created as a child of issue NWDS-01

and contains the body of the mail in description or something like that.

I'm curious!

Alexey_Rjeutski__Polontech_ · Accepted Answer

Yes, definitely.

Please look into https://developer.atlassian.com/display/JIRADEV/Custom+Message+(Mail)+Handler+for+JIRA- the tutorial how to create mail handlers inside your plugin. You can even create tickets inside remote systems with that approach;)