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How can I create ticket ageing report based on ticket creation date eg: 10 tickets 7 days old, 20 tickets 8-14 days old etc

unknown

I would like to be able to create a ticket ageing report based on the creation date of a ticket i.e. total number of unresolved tickets broken into ageing buckets: 1 – 7 days, 8 – 14 days, 15 – 21 days, 22 – 28 days, 29+ days

1 – 7 days : 25 tickets

8 – 14 days : 7 tickets

15 – 21 days : 5 tickets

22 – 28 days : 3 tickets

29+ days : 30 tickets

Any help would be greatly appreciated

Thanks

John

aging bucket report.png

Accepted answers

Peter Bengov

Hey John,

If you have Confluence as well and it is linked to JIRA, this will be very simple to do using the JIRA macro. Create a new Confluence page, add a JIRA macro and query something like this:

project = "relevant project" AND created &gt;= startOfWeek() and created &lt; endOfWeek()

Now this macro has the Display options. Click on it then click on Total issue count. Save

Repeat this with different queries just add relevant numbering like startOfWeek(-1) (for previous week) and startOfWeek(-2) for two weeks ago, and so on.

Hope this helps you out.

All comments

Peter Bengov

Hey John,

If you have Confluence as well and it is linked to JIRA, this will be very simple to do using the JIRA macro. Create a new Confluence page, add a JIRA macro and query something like this:

project = "relevant project" AND created &gt;= startOfWeek() and created &lt; endOfWeek()

Now this macro has the Display options. Click on it then click on Total issue count. Save

Repeat this with different queries just add relevant numbering like startOfWeek(-1) (for previous week) and startOfWeek(-2) for two weeks ago, and so on.