Mail parsing, how to get sender email address

Question

Hi.

I need to parse incoming emails to issues. In particular, I'm interested in the extraction of sender email adress to the custom field, because I need to reply customers, which haven't jira account (auto creating account doesn't reasonable for me, too much sporadic customers).

Is there any free plugins like JEMH for Jira 6.0-6.1 or is it the only option?

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

Maybe there's an easier way to solve my problem?

Thanks.

MB_en15bm · Answer

You can develop your own plugin, it really isn't that difficult. Try reading this tutorial and see if you can do it (you'll most probably want to use "messageUserProcessor.getAuthorFromSender(message)"). If not, Atlassian marketplace is your best chance.

Pedro Cora · Answer

Hi Tim,

I don't think that there's any free plugin that does this. And the only way to parse this would be by modifying JIRA's source.