How to send emails when a issue is created by a specific user?

Question

Is it possible to send a email, only when i issue is created by a specific user?

Best regards

Aaron Williams · Answer

Hi @Philipp Pfeiffe

If this is for Jira Cloud here is your answer: Create a global scope automation (as this will encompass all projects)

Trigger: When Work item created

If: issue fields condition - Reporter is "user X"

Then: Send email

Thanks

Aaron.

unknown · Answer

Just found this old question 😆

I think a workaround would be to disable to notification and create a automation rules thats send an e-mail based on the conditions.

Nic Brough -Adaptavist- · Answer

Not natively - you'll need an add-on like the Script Runner to implement your decision logic and send the email. JIRA's notifications are aimed at informing people in the project that is happening, not that is doing things.