Access to JIRA with Agent License

Question

Recently, I upgraded my agent count from 50 to 100. I need to add several people to JIRA to allow them access to the service desk and tickets. We are unable to do this as it says we would not have enough seats available even if I try to add one more user.

How to we add people as service-desk-agents in JIRA Service Desk to allow them to log in? As an FYI: We have 50 JIRA users and 100 service-desk-agents purchased.

Nic Brough -Adaptavist- · Answer

It's just a case of adding them to a group.  But have a look at https://confluence.atlassian.com/adminjiraserver071/licensing-and-application-access-802592218.html

James Glover · Answer

Thanks @Nic Brough [Adaptavist]. Can you provide a link for how to add them to the login group?

Nic Brough -Adaptavist- · Answer

You should just be able to add them to the login group.  I think you need to take a look at what users are in the login groups to see where all your licences have gone.