My Jira to AD Synchronization Fails

Question

As I try to sync JIRA with AD - it fails with the following error ;

2015-09-30 11:32:13,766 atlassian-scheduler-quartz1.clustered_Worker-2 ERROR ServiceRunner     [com.atlassian.scheduler.JobRunnerResponse] Unable to synchronise directory

java.lang.IllegalStateException: Trying to rename user 'year-endfindâannÃ©e' but no user key is mapped.

015-09-30 11:32:13,766 atlassian-scheduler-quartz1.clustered_Worker-2 ERROR ServiceRunner     [atlassian.scheduler.core.JobLauncher] Scheduled job with ID 'com.atlassian.jira.crowd.embedded.JiraDirectoryPollerManager.10100' failed

java.lang.IllegalStateException: Trying to rename user 'year-endfindâannÃ©e' but no user key is mapped.

Anybody ?

vickey palzor l · Answer

Or could it be because of the French Characters in the name ?

Year-EndFind’année

vickey palzor l · Answer

Hi Jose , It has been configured as READ ONLY - LOCAL GROUPS mode .

jose_castro · Answer

Hello Vickey,

Do you have the [user directory|https://confluence.atlassian.com/jira/configuring-user-directories-229838525.html] setup for read only? Please let me know.

Thanks,
Ramiro Castro
Support Engineer
Atlassian

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