My users keep recieving spam e-mails from JIRA

Question

Hi,

How can i prevent e-mails from JIRA being reported as spam. It has come so far that e-mails registering spam, are being registred as spam. If you can access our JIRA Service desk Portal, please have a look at the assigned tickets to user chrimeyer - IT-11193 / IT-11192 / just to name a few.

Regards

Nic Brough -Adaptavist- · Answer

No.  That's projecting your use-case on to other people.

The problem is that you have some unusual email requirements on your servers that most people simply don't have and don't care about.  Atlassian have not bothered to code for your particular case, because of the lack of interest that the vast majority of users have.

Intern IT_h10lqu · Answer

So in short, Atlassian does not know what IP adresses "their" e-mail's are being sent from?

Nic Brough -Adaptavist- · Answer

I'm afraid I can't help you with that, it's all email administrator level stuff, and I only know the basics.

It's up to your admins to tell Atlassian what they think they want to change, but I suspect it won't happen, as I'm pretty sure it will need code change, which Atlassian won't do on Cloud.