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Log of outgoing Jira emails

Błażej O_

Hi there.

Is there any place where I (as a system administrator) can go through the list of successfuly sent emails from Jira?

Some workers report not getting the some important notifications from Jira. I tried to verify that information, so I looked for the outgoing mail log. I found the atlassian-jira-outgoing-mail.log, but it shows only warns and errors. I can't seem to find any log or registry of all successfully sent mails, therefore I can not verify if users just missed the mails (spam folder maybe), or if they realy did not receive it.

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Henning Tietgens

Did you enable the logging for outgoing emails? Take a look into the Logging and Profiling admin section.

Błażej O_

Yes. Logging is on, debugging is off.

Henning Tietgens

If you turn debugging on, you will see all emails (and get a lot log entries :-))

Błażej O_

I have turned debugging ON.

It worked, but after few hours it turned off by itself. I turned it back on, it worked again, and it turned off again after a while. It seems like there is some timer on debug email logging...

Mark Gallen1

You'll want to look for SR-247.

Błażej O_

Could you please explain what is SR-247? I tried to look for such issue in atlassian jira, but didn't find any.

James True

We have the same question. We really need to log sent emails (for auditing) but with normal email logging turned on the only thing in the log files are errors. Turning on debugging is far to verbose. Another very curious thing is that I am seeing incoming error message in the atlassian-jira-outgoing-mail.log

2014-12-10 13:39:23,206 WARN [JIRA_SVC_Incoming] QuartzScheduler_Worker-2 ServiceRunner    jira@acxiom.com Unable to extract text from MIME part with Content-Type 'multipart/related;

Jason Orlando [Dow Jones]

I'd love to see an verbosity option which just shows me subject line, recipients, timestamp, and perhaps sender on a single line in that log for a successfully sent mail. I certainly don't need the message body. We generate a tremendous amount of mail and running in debug mode full time is not an option for us. Currently it is very difficult to determine if missing mail is a user issue, an SMTP issue, or a JIRA Issue.

Jens Knipper

Sorry for the late reply.

We had a similar isssue and wrote a plugin for compensation. You can now see in the issue who has ben notified.

https://marketplace.atlassian.com/plugins/de.materna.jira.plugins.maillogger/server/overview

Błażej O_

That looks very promising!

When will the plugin become paid?

Gishnu

Is there one available for the cloud version

Mike McNamara

Wow, that plug in is awesome. Just installed it. Only shows activity going forward, as expected, but works well!

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