Issue about Incoming Mail handler setup in Jira. error is 'SocketTimeoutException: connect timed out'

Question

Hi,

I want to set Incoming mail handler in jira. When i try to do so using (mxtest.wellsfargo.com) as hostname and username password same as of jira app, getting error as  "Unfortunately no connection was possible. SocketTimeoutException: connect timed out".

Pinging the host name works fine.

Do we have to set any other parameter in Jira?

struggling on this issue from long time..please help..

Nic Brough -Adaptavist- · Answer

Sorry, I've just noticed you said Mapy and Outlook.  I'm assuming you mean Mapi and you're using Exchange as the mail server.

MAPI is a closed, proprietary protocol that Jira does not support because it would cost far too much.  More recent versions of Exchange turn off support for the (much better) IMAP protocol by default and you need to get that enabled in order to connect to JIRA (actually, I'd use IMAP over SSL myself, but SSL is a default for mee)

Sharda Gupta · Answer

I have very limited knowledge of mail server. Not sure how to chcek about traffice on network.
I tried with all options of POP and IMAP (sercure_POP, secure_IMAP) and get the same exception. Do i need to use any specific?

Nic Brough -Adaptavist- · Answer

Yes, it probably is something on the mail server.

Are you using POP3 or IMAP?