JIRA 6.0.1 : Access to Marketplace is random

Question

Hi,

I'm trying to enable access to Marketplace in JIRA 6.0.1 that is located behind proxy server.

To enable this communication I have such a variable in setenv.sh :

JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=UTF-8 -Dsun.jnu.encoding=UTF-8 -Dhttp.proxyAuth=basic -Dhttps.proxyAuth=basic -Dhttp.proxyHost=xxxx -Dhttp.proxyPort=9090 -Dhttp.proxyUser=myuser -Dhttp.proxyPassword=mypass -Dhttps.proxyHost=xxxx -Dhttps.proxyPort=9090 -Dhttps.proxyUser=myuser -Dhttps.proxyPassword=mypass -Dhttp.nonProxyHosts=localhost\|*.testcompany.com\|*.company.com "

After applying this configuration and starting the JIRA server usually I receive such error :

2016-10-25 17:39:34,222 UpmScheduler:thread-2 WARN anonymous [atlassian.upm.notification.PluginUpdateCheckerImpl] Automatic plugin update check failed
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NoClassDefFoundError: org/ietf/jgss/GSSException
.....

and in UI there is information that "The Atlassian Marketplace server is not reachable.".

However sometimes, after restarting JIRA I can connect with Marketplace and even install plugins.

Have you ever encounter such issue ? If yes, I would really appreciate any help .

Regards,

Rafal

Rafal Sojka · Answer

Finally I found the reason of the solution. My proxy supports many different ways of authentication: NEGOTIATE, NTLM and BASIC. In 6.0.1 until 6.1.9 there was such a error with UPM : https://ecosystem.atlassian.net/browse/UPM-5223 that could cause, a similar behaviour like here.

In my case the solution was to upgrade JIRA to 6.1.9 and then upgrade UPM plugin to 2.20.5 . After that I have access to Atlassian MarketPlace all the time, even after restarts.

Rafal Sojka · Answer

The strange thing is that sometime it works and then there is no such error in the logs.

I also use BASIC authentication so NTLM should not be used for that.