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Script Runner license for Jira 7

Middleware User

Hi,

I am working on installing JIRA 7 into our Test environment. I decided to do a clean install, and after installing the script runner add-on I do not see our purchased licensed stored in our Atlassian account. How can we obtain our license key for this product?

Accepted answers

Kristian Walker _Adaptavist_

Hi Noreen,

Your licence should appear inside of your companies My Atlassian account.

If you are unable to find the licence key then you will need to sign up and raise a ticket in the Adaptavist Product Support portal at https://productsupport.adaptavist.com/ giving the SEN number for your production server so that we can look up the licence information for you.

I hope this helps

Kristian

All comments

Kristian Walker _Adaptavist_

Hi Noreen,

Your licence should appear inside of your companies My Atlassian account.

I hope this helps

Kristian

Middleware User

Thank you, I will submit a ticket via the Adaptavist Product Support portal.

Mark McCormack (Adaptavist)

Hi Noreen,

I don't see a Product Support ticket yet so I'll try to answer it here. There should be at least one contact listed against any licence when it is bought and it is either the Technical Contact or the Billing Contact (normally there are both).

If you're not listed as either then you won't see your licence information.

I hope that helps but if not, feel free to raise a ticket with us (or better yet, with Atlassian since this information is controlled by them).

regards,

Mark.

Middleware User

Hi Mark,

I created an account in the Adaptavist support portal, but I don't have permission to create tickets which is why you haven't seen a support ticket created for this yet. I sent an email to productsupport@adaptavist.com to ask them to give my account the ability to create tickets, I haven't heard back from them yet.

In our Atlassian account where we can view our licenses, the only Script Runner license that shows up is a trial license I initiated on our new JIRA 7 server until I was able to track down our purchased license. If this information is controlled by Atlassian I can work with their support.

Mark McCormack (Adaptavist)

Noreen,

I don't see any evidence of an account with your name on our system so I'm not sure what happened there. For now, it seems you have your answer but I'm concerned about you finding it difficult to create a ticket. Perhaps the link you got was incorrect - I'm not sure?

Middleware User

Hi Mark,

The account I created was under 'Kit Day (kitday). Here's the info:

You have signed up for a JIRA account at:
https://productsupport.adaptavist.com

Username:	kitday
Email:	kitday@uoregon.edu
Full Name:	Kit Day

Our Atlassian account was created by our CIO so it has her name, but using a shared email address for all of us in the Middleware group at University of Oregon.

Mark McCormack (Adaptavist)

Thanks Noreen,

I was able to go directly to the ScriptRunner Support Portal: https://productsupport.adaptavist.com/servicedesk/customer/portal/2 logged in as you (I used the ScriptRunner built-in script to switch user and become you) and I was able to create a support ticket.

Sangram Nayak_qz3ztr

I am not able to update the Jira Adaptive script runner for trial version

Please suggest

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