How can I change ticket states manually in Jira Service desk?

Question

I am unable to manually change the ticket states

Thomas B · Answer

You will have to go into the Service Desk Project and click into the project settings.

* Go down to the "Screens" tab (towards the bottom)
* After you click ont he Screens tab, you'll see the screens associated with each operation

* Click into the associated screen (in my case, ill click on JIRA Service Desk Screen for Project OS)
* It will bring you to the Configure Screen page and all you have to do is add the field "Resolution"
* NOTE: If you have different screens for each operation, you'll have to change all 3 screens to have the Resolution field.

I can change the Resolution state all the way up until closing the ticket, once the ticket is closed, you cannot change the resolution state unless you Reopen the Ticket.

I hope this makes sense and that this is helpful!

mudassar waraich · Answer

For example if the ticket state is waiting for support and I want to change it manually to waiting for customer or waiting for partner or any other state

Nic Brough -Adaptavist- · Answer

What do you mean by "manually change"?  What are you trying to do and how and where?