Project Import - Attachments not importing

Question

I am attempting to import a project with its attachments using Project Import.

The attachments are located under /var/atlassian/application-data/jira/import/attachments.

Below is a collection of screenshots navigating through the attachments folder:

Is there a reason why the attachments are not importing with the Issues? The project imports with no errors.

Karrie Dash · Answer

@Rushikesh Kshirsagar

I think I had to change the root user's permissions to allow it to write files.

I found a file with a list of commands that I used throughout the process. I think one of these is what I used at some point in the process.

sudo chown -R ubuntu /var/atlassian/application-data/jira/

sudo chown -R jira:root /var/atlassian/application-data/jira/

cd /var/atlassian/application-data/jira/import

sudo ls -la /var/atlassian/application-data/jira/import

sudo mv karrie.zip /var/atlassian/application-data/jira/import

After I did that, here is a list of the other commands that I ran at some point in the process

sudo chown -R ubuntu (filename)

sudo mv karrie.zip /var/atlassian/application-data/jira/import

--------

cd /var/atlassian/application-data/jira

sudo cp data/attachments ~/ -r

sudo chown -R ubuntu ~/attachments

---

sudo cp -Rf attachments/* import/attachments
(copies the files from export to import)

sudo cp import/attachments ~/ -r

sudo chown -R ubuntu ~/attachments

-----

rm filename
rm -r foldername

-----

sudo chown -R ubuntu jira/import

sudo chown -R jira:jira jira/import

Rushikesh Kshirsagar · Answer

Hi @Karrie Dash - Could you please elaborate which permissions did you change and to what. We're facing the same issue. Thanks

Karrie Dash · Answer

Thanks! I changed some permissions around and was able to get it to work.