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How can I configure alert/email to approvers?

Leonardo Zeferino

Hi!

I set an approval step in service desk that the user insert the user who will approve his ticket.

How can I configure when the ticket is created to send a alert ou email to approver?

Thanks

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Hermance NDounga

You can set up notifications for approvers, here is the doc : https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html

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