Can JIRA generate auto-responses with the issue number in it once your incoming mail is setup?

Question

I have set up an incoming mail address as well as a mail handler that creates bugs for all emails coming into that specific email box.

Is there a way for JIRA to generate an auto response once the bug has been created, that includes the bug number? This would be a great way for our clients to know that a bug had been created and what the bug number is, for tracking purposes.

Jessica_du_Toit · Answer

Thanks Nic... I think I am in a bit of a sticky situation for the following reasons:

1. The people emailing the email box I have linked to the project are not users

2. Because they are not users, the reported is one specific person

3. I cant make them users as they are clients or ours, not to be given access to our internal system.

SO... with that said, I think what you are proposing probably wont work for my scenario - any other suggestions?

Nic Brough -Adaptavist- · Answer

Yes, with some caveats.

Have a look at the notification scheme for the project.  Towards the top, there's a rule for "Create issue: <who to email>".

If you add "reporter" to the list, then it will start emailing people who report issues with "issue abc-123 created" type mails.

The system does not care how the issues are created - via the UI, REST or email, it just sees "issue created, so send mail to ..."

The caveats:

* Your email handler has to be set up to catch and record the reporter correctly (or possibly assignee if you want an alternate route)
* People using REST or the UI will get the emails too
* A user can set their preferences to "not get emails about my own activity".  This will stop the reporter being sent emails on creation because they're the one reporting the issue