Change default redirect after login . to portals page

Stefan Bogdan Cimpeanu

Hello,

I'm lookig for a way to setup servicedesk so that if a customer goes to servicedesk.domain.com, after he's asked to login, to be redirected to servicedesk.domain.com/servicedesk/customer/portals , and not to the dashboard (which makes it virtually impossible to navigate back to portals).

 

I'm using nginx as a proxy for Servicedesk.

I'm also doing some other redirects in nginx, for short urls. Eg: servicedesk.domain.com/rs redirects to servicedesk.domain.com/servicedesk/customer/portal/7

location ~ /rs(.*) {
return 301 /servicedesk/customer/portal/7;
}

 

Thanks,

Bogdan

Stefan Bogdan Cimpeanu

We actually did this with this hack:

in /servicedesk_install_home/atlassian-jira/WEB-INF/classes/templates/plugins/footer/footer.vm we added this code at the buttom:

 

<script>
$(function () {
if ($("a.login-link").text() == 'Log In' && window.location.href.indexOf("/secure/Dashboard.jspa") != -1) {
 window.location = contextPath+"/servicedesk/customer/portals" }
});
</script>

What this does is that if you visit servicedesk.domain.com will redirect you to servicedesk.domain.com/servicedesk/customer/portals which will redirect you to login page but with a back link reference, so after you successfully login, it'll get you to the customers portals view.

The draw back is that technicians don't really have a way to access technician view from here, unless bookmarked. For that we just added a custom message on the portals view like "If you're a technician, click here" that'll get them to servicedesk.domain.com/secure/Dashboard.jspa