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Need to bulk close tickets in service desk

lisa kraft

we are just starting to use service desk, but it has been ingesting tickets from our old way of doing things for a long time. there are about 1100 tickets that need to be closed in service desk. is there a way to do this in bulk or do i have to close them one by one?

thanks

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Sam Hall_h1otcf

Hi Lisa - You can use the 'Bulk change' functionality to do this:

https://confluence.atlassian.com/servicedeskcloud/editing-multiple-issues-at-the-same-time-780868240.html

Look at the Transition multiple issues section, and use the technique to transition your issues through the workflow to 'Closed' status.

lisa kraft

thanks!

lisa kraft

unfortunately, i'm already stumped. i'm not sure how i'm supposed to performa search, and i see nothing that says "tools"

Sam Hall_h1otcf

Do you have the Cloud or Server (self-hosted) version of JIRA Service Desk?

lisa kraft

Screen Shot 2017-04-10 at 09.38.34.png

Nic Brough -Adaptavist-

That's searching for filters. Sam is talking about searching for issues.

Go to the "issues" menu at the top, and you should find an option for "search" - click that and you'll be dropped into the "issue navigator", where you'll be able to search for "Project = SUP" to get all the issues in that project.

I reckon you'll want to refine that by status or resolution - "Project = SUP and resolution is empty" might be more useful!

lisa kraft

thank you!

lisa kraft

alright, i think i've got it. thank you for your help and patience!

Brett Moody

Is there a way to do this without closing all the tickets in the project?

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