Hipchat Jira integration thread spike

Question

Wondering if others are experiencing this issue with the out-of-box JIRA/Hipchat integration on JIRA 6.4.12. We will sporadically (every couple months or so) notice the hipchat integration die. As a result, throughout the day, threads will spike & build up to the point that it brings our server down.

1. Is there a way to kill the threads being spawned?
2. Can we lower the timeout threshold for the hipchat integration?
3. Have others experienced this issue?

Here is a sample of the hipchat error we see in catalina.out:

2017-04-06 03:24:20,976 jira-hipchat-plugin:thread-3 ERROR z082856 1013x91x31 1ixvyk2 10.113.13.149,0:0:0:0:0:0:0:1 /rest/greenhopper/1.0/sprint/rank [service.listener.impl.DefaultJiraHipChatEventListener] Error processing event
java.util.concurrent.TimeoutException: Timeout waiting for task.
        at com.google.common.util.concurrent.AbstractFuture$Sync.get(AbstractFuture.java:301)
        at com.google.common.util.concurrent.AbstractFuture.get(AbstractFuture.java:91)
        at com.atlassian.jira.plugins.hipchat.service.listener.impl.DefaultJiraHipChatEventListener.filterDuplicateMessages(DefaultJiraHipChatEventListener.java:110)
        at com.atlassian.jira.plugins.hipchat.service.listener.impl.DefaultJiraHipChatEventListener.access$400(DefaultJiraHipChatEventListener.java:46)
        at com.atlassian.jira.plugins.hipchat.service.listener.impl.DefaultJiraHipChatEventListener$1.call(DefaultJiraHipChatEventListener.java:92)
        at com.atlassian.jira.plugins.hipchat.service.listener.impl.DefaultJiraHipChatEventListener$1.call(DefaultJiraHipChatEventListener.java:71)
        at com.atlassian.jira.plugins.hipchat.service.task.impl.DefaultTaskExecutorService$2.call(DefaultTaskExecutorService.java:114)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at java.lang.Thread.run(Thread.java:745)

John Sibo · Answer

Thanks Ann - I have a question in regards to JIRA 6.4.12 and the pre-packaged hipchat-for-jira files.. We've got 5 locations where a hipchat plugin is stored. Where does the 7.8.29 .obr go? Are all of the below files relevant? Thanks much

./var/atlassian/application-data/jira/plugins/.osgi-plugins/transformed-plugins/hipchat-for-jira-plugin-6.30.0_1442816440000.jar

./var/atlassian/application-data/jira/plugins/.osgi-plugins/transformed-plugins/hipchat-for-jira-plugin-7.8.3_1467909280000.jar

./var/atlassian/application-data/jira/plugins/.osgi-plugins/transformed-plugins/hipchat-for-jira-plugin-6.30.0_1442798440000.jar

./opt/atlassian/jira/atlassian-jira/WEB-INF/atlassian-bundled-plugins/hipchat-for-jira-plugin-6.30.0.jar

./opt/atlassian/jira/temp/plugin_7698379462092677828_hipchat-for-jira-plugin-7.8.3.obr

AnnWorley · Answer

The issue you are reporting was fixed in version 7.2 of JIRA Integration for HipChat. Version 7.8.29 is out now, and is compatible with JIRA 6.4.12. Please try updating it and let us know if the issue continues.