Custom Issue Event Listener Causing Performance Issues on Jira

Question

Hi Atlassian Team,

We have developed a Custom Issue Event listener that listents to all evetns happed on configured projects and for each event it invokes a Rest API method which is deployed outside jira.

We have encountered the Jira was slow when updating, transitioning and creating issues for the configured projects. In other words, the three operations (issue create, issue update, generic event) are taking extra time to complete.

If we uninstall the plugin and trigger the same three operations, the process time is very quick.

We would like to improve peformance of these standard events when the plugin is installed.

We are using the Jira Api com.atlassian.sal.api.net.Request (requestFactory.createRequest) to invoke our on premise Rest resouce.

We are thinking to make asynchronous calls to our onpremise Rest api to save process time. we are beliving the current api is synchronous call and thats why it is taking extra process time for the above events.

Please let us know your suggestions.

Sam Hall_h1otcf · Answer

No problem. I hope someone can help.

Here's a link to the post you created so others can find it: https://community.developer.atlassian.com/t/custom-issue-event-listener-causing-performance-issues-on-jira/2137

Muzeeb Mohammed · Answer

Thanks Sam. I have created a post in the above developer forum.

Sam Hall_h1otcf · Answer

Hi Muzeeb - Welcome to the community. Since your question is development related, you might want to try asking this over at: https://community.developer.atlassian.com as well (if you haven't already).

There are a lot of helpful and experienced people over there, so you will probably get a quicker response.

You can read more about the Developer Community in this article: https://community.atlassian.com/t5/Feedback-Forum-articles/The-Atlassian-Developer-Community/ba-p/459061