Locked field on Screen

Question

creating a new project and I am getting an error that the field 'Account' is required when i try and create an issue.

Thats a locked custom field from one of the plugins (I assume) but its not on the screen I have configured, nor that i can find linked with this new project.  If I add the field things work fine.

Have checked the Screen scheme and issuetype schemes, which are both new and unique to this project.

Feels like I've missed a default config but have crawled all over this config with no joy.

Paul Regan · Answer

To follow up on this .. I found the issue.  A tempo (plugin) set default fields across all field configs.

https://tempoplugin.jira.com/wiki/display/ACCOUNTS/Accounts+configuration

resolved ..

Rachel Wright · Answer

Hi Paul,

The first place to check is the Field Configuration for the Issue Type in the project.

Next, check for a validator, on the initial "Create" step, in your workflow.

* Open your workflow
* Choose the "Text" display mode ("Diagram" mode also works, but my screenshot example shows "Text" mode.)
* Click on the very first item in the "Step Name (id)".  Ex:  In my workflow, the first step is named "Open."
* Click on the "Create" option.  (See screenshot.)
* Check the "Validators" tab for any required fields

I hope this solves it!  If not, enter some additional details and the community will try to assist again.  :)