Can Jira be included in web app?

Question

Hi all,

I'm new to the JIRA community, so I hope you will forgive any noob questions and welcome them warmly.

I am wondering as product manager whether JIRA can be included in my product as a ticketing solution?

I have a ticketing feature in my web product, I don't want my engineers to build it from scratch. We are considering using JIRA but we are wondering whether that's even possible.

Any guidelines ? I have found that JIRA can integrate with web server, I was wondering how to have it as part of the product without the user having to feel that they are moving to JIRA.

Thanks in advance for the input. Feel free to get back to me with questions.

Nic Brough -Adaptavist- · Answer

The obvious use case is simple feedback forms, but you can do more with it.  The issue collectors create issues - you can use it to put in issues like "need to fill in missing ids" with no problem, then track its progress in Jira.

aminamyna · Answer

Thanks Nic and Matheus. I have looked into the Issue Collector and it seems that the use case is for leaving feedback regarding issues on the site. While that's a cool feature, it's not the one I was thinking about. What I would like to have in my website is a means for creating issues like "need to fill in missing IDs", assigning this issue to one of the users of the project, and being able to track progress for the overall project. Does that make sense ? My understanding is that the Issue Collector is NOT able to do that, and is more like a bag of issues. Is my understanding correct ?

Nic Brough -Adaptavist- · Answer

Bother.  Opened question, wrote answer, Mattheus beat me before I refreshed.  Make sure you mark him right first!