which CommentHandler(s) to cut original message from body?

Marcus Bergmann

Hello,

we are using Jira 3.13. I have configured the POP3 Service to create and comment issues sent by mail. This is working fine, except the comment function. The problem is when replying to a Jira mail, the whole mail body including the original mail will become the new comment. We have several mail clients like Outlook, Thunderbird, Apple Mail, Smartphones and we have no influence what our customers are using. Which CommentHandler(s) I need to use to handle the several kind of quotes like ">", "|", "----- Original Message -----"? Can i mix them?

Thank You!

Marcus

Jim Birch

I used the Regex handler for just this reason. It's not perfect but it helps.

My handler parameters look like:

reporterusername=jiraadmin, createusers=false, splitregex="=-=-=|\s*_*\s*From: JIRA \(by:", bulk=delete

This allows people to put the =-=-= sequence above their signature - hidden as small light grey on white - so that signatures and history don't go in Jira. The "From: Jira (by:" part allows users to reply to Jira notifications to add further comments. (Note that we use a modified From format.)

The regex handler doesn't allow comment issue creation, but as this is problematic I'm happy to drop it.