exporting a confluence page with gliffy diagrams causes a 'down for maintenence' screen to appear

Question

I have a page in Confluence with two gliffy diagrams. When I try to export the page to PDF using the command under the 'Tools' button my browser loads for a few minutes then the Atlassian 'down for maintenence' screen appears and my PDF never gets generated.

When this first happened I thought Confluence had completely crashed. It turned out I was able to return to Confluence using my OnDemand url. Then continue using Confluence as usual, as long as I didn't try to export that page as a PDF.

David Kanenwish · Answer

I have the on demand JIRA and Confluence, how do I look at the log file?

AlysonA · Answer

Thanks David, if it's happening to a single page, I'm suspecting that the Gliffy plugin may be conflicting with another macro being used in this very same page. Can you see anything suspicious in the atlassian-confluence.log?

You can do a quick test by removing some of the macros being used in the page and attempt an export again.

David Kanenwish · Answer

Currently, it's only happening on a single confluence page. I'll check with Gliffy support to see if they know anything about it.