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Notifications when assigning tickets

unknown

By default all our issues are raised under a distribution list called "Default Team"

When I then go into the ticket and assign the ticket to (for example) Bob, an email notification is sent to the reporter, Bob and "Default Team"

Is it possible that when a ticket is assigned, a notifcation goes to the reporter and Bob (the new assignee) and not "Default Team" (the previous assignee)

Accepted answers

RambanamP

another reson would be, Issue Update event may be triggering

check issue update event by configuring "Issue Update" event to notify Reporter and Current Assignee

All comments

unknown

Just as a note that within the notification scheme "Issue Assigned" is set to notify Reporter and Current Assignee

RambanamP

another reson would be, Issue Update event may be triggering

check issue update event by configuring "Issue Update" event to notify Reporter and Current Assignee

unknown

Currently Issue Updated is set to only notify Reporter, does that need to change?

RambanamP

ok then the problem is not with notification scheme,

check is there any custom listeners are configured to send mails on "Issue Assigned" ebvent

unknown

How do I check this?

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