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I do not have the ability to share a confluence space/page.

Shawn Matthews1

I have an issue.

I have set up a collaboration space for my team but cannot share the space with anyone. I have all the users input into the confluence system. However, there is not even a "Share" button in the top right hand corner of any space or page I create. I've used this system within an outside contractor's license and the share button existed. Also, all the materals I've read through show the share button. My space...no share button.

What gives?

Thanks,

Shawn

Accepted answers

William Zanchet

Hi Shawn,
The share button will show once you have the Mail server configured. Can you please go to Cog Icon > Confluence Admin > Mail server and try to send a test email to see if it's working fine?

You might want to re-create the mail server to see if that will fix the problem as well.

Cheers,
WZ

All comments

Shawn Matthews1

Can anyone help me with this?

Theinvisibleman

Hey there Shawn,

When you refer to the 'Share' button, are you perhaps referring to the one shown in this link - Emailing a Page?

If that is the case, then could you check if there is any outgoing mail server in your Confluence? I think it would only work if the outgoing mail server is set.

Shawn Matthews1

Hi Joe,

I checked my outgoing mail server and it is set. However, the button doesn't even show up on my desktop, in either the Space or Page Views.

Is there some way to toggle the Share 'On'? I've been researching and looking through the system, but have yet find that capability.

Thanks for your time.

Shawn

William Zanchet

You might want to re-create the mail server to see if that will fix the problem as well.

Cheers,
WZ

Shawn Matthews1

Joe,

Apologies. I was in the Jira side when I replied. My Confluence settings are not set up. I'll get to those next. Thanks again for your help.

Theinvisibleman

Aaah, that could indeed be the cause. In any case, please set up the mail server first, and then we'll see if the button appears

Shawn Matthews1

Wiliam,

Just got confirmation that my SMTP settings are good and share capability is now functioning. Thanks so much to you and Joe for your help. I'm resolving this issue at this time.

Have a great day guys!

Shawn

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