We recently encountered a situation where an important email reply from a customer was missed. What had happened is that the sender (me) did not check the "Reply to me" box in the hidden "email options" field
(sidebar: why is this view not default or optioned to be default? - but I digress...)
As a result, the receiver's reply message, which contained important information did not get to the sender (again, me - the dummy who is among the great unwashed in the ways of the all powerful Jira).
The email recipient, having not received a response to his jira bound message in a reasonable time, began the painful process of escalation that included the minimum required CC'd executives so as to create the necessary urgency to insure prompt attention to the issue.
You get the point. This really happened exactly as described.
So, my question is: How do we configure Jira's inbound mail handler so that when it receives a message from a user it does not recognize, it can route the email to one of the following mailboxes:
- Best - the person who originally sent the email ("Hey dummy, heads up, you might want to take a look at this email")
- Better than getting fired over missed emails- a user defined email address where lost messages are routed. I do understand that there is a log file that may contain these messages and I'm looking to avoid having to go there.
