How do I disable support renewal reminders?

Stelvio Atlassian Team

I find it absolutely ridiculous that every user in my organization is seeing the support renewal reminders. I thought it was bad enough at 45 days, but now that we are at 30 days they are re-displayed again. How do I disable these for my entire user base?

Boris Berenberg

I took a look at what I think is your account (not 100% sure I am looking at the right one) and it looks like you should only be receiving notifications to 2 email addresses (your technical and billing contacts). I think the best way to proceed with this would be to have you send us an email at sales@atlassian.com so the appropriate team can investigate what is going on. If you can include a copy of one of the emails with headers which went out to an unintended recipient that will help us to narrow down the problem.