Delegated LDAP Authentication not working for new user directory

Nicholas Polifroni

I have setup a delegated LDAP authentication and everything works well now for about a year. Now I need to change the LDAP server (because the old one will be decommissioned). So I created a new user directory with the new server configured. The test connection works, but when I try to log in, it tells me that the username or password is incorrect.

So then I created a user directory with the identical configuration as the working one (same sever name), and it still doesn't work.

Marcus Silveira

Hi Nicholas,

Are your trying to login with an user that is also on the other User Directory?

If so, are the passwords the same on both LDAP servers? Have you disabled the old User directory? Is the new User directory on the top position?

I recommend you open a ticket on support.atlassian.com to take a better look at this.

Hope my questions bring some light to what may be causing this problem.

Cheers,

Marcus