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Email Notifications are not being recieved when task is assigned

matthew chapman2

Good Morning,

When I set up a task in JIRA and assign it to someone, they are not recieving the assigned notification via email. Even when I assign it to myself, I am not recieveing the task.

Can receive shared task via email. Can someone explain why. I do have the notification scheme set up for all users to see or receive all alerts.

Thank you

Accepted answers

Nic Brough -Adaptavist-

Check your profile - do you have "email me on my own changes" turned off?

You mention specifically the "assign" process - could you tell us how you are assigning here? I mean by changing assignee during a transition, via an edit, via the "assign" link, or in greenhopper?

All comments

Nic Brough -Adaptavist-

Check your profile - do you have "email me on my own changes" turned off?

You mention specifically the "assign" process - could you tell us how you are assigning here? I mean by changing assignee during a transition, via an edit, via the "assign" link, or in greenhopper?

Johny rao

Hi Matthew,

Could you please check whether the mail server is properly configured?Also, does the issue create step has proper event configured in the post function.(Please check your workflow transition to see about post functions)

Thanks,

Anshul

matthew chapman2

Create issue --> Assignee drop down box --> choose assignee. Then close ticket. Sometimes I assign users during transition or via edit. Either way it should work right? I am Jira admin and even my account is not getting task assignments.

Nic Brough -Adaptavist-

Ok, that's the "create" transition, not the assignee. So, the next questions:

Does your "create" transition fire the "issue created" event?

Who does your notification scheme say to mail on "issue created"?

Did you check your "email me" settings?

(Forget the admin thing, it doesn't do anything different from any other group/role, unless you specifically configure it to do so)

matthew chapman2

		Add
Issue Updated (System)	All Watchers (Delete) Group (Management) (Delete) Single User (pwadmin) (Delete) Group (jira-users) (Delete)	Add
Issue Assigned (System)	All Watchers (Delete) Group (Management) (Delete) Single User (pwadmin) (Delete) Group (jira-users) (Delete)	Add
Issue Resolved (System)	All Watchers (Delete) Group (Management) (Delete) Single User (pwadmin) (Delete) Group (jira-users) (Delete)	Add
Issue Closed (System)	All Watchers (Delete) Group (Management) (Delete) Single User (pwadmin) (Delete) Group (jira-users) (Delete)

matthew chapman2

I have figured it out with the help of all of you guys. I had to change who the emails were going to (project roles --> group accounts [admin, dev, user). Once I changed it. I was recieving emails.

Thank you all

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