Service Desk Behalf of

Question

What permission is needed to allow customers to raise a request on behalf of?

maccamlc_old_atlassian · Answer

Hi Jeff,

In this case, Request Participants could be the answer.

As detailed in https://confluence.atlassian.com/display/SERVICEDESK/Adding+people+to+participate+in+requests a customer to raise a request as themselves, and now add other customers to participate in the request.

Regards
Matt

Jeff Harlow · Answer

Thanks for your response. I would like to see this added as a feature. Time to time we have users adding issues in behalf of. One easy example; if the users computer is inoperative.

Paula Silveira · Answer

Hi Jeff,

Only agents can raise requests on behalf of another user. Also, as per verified on Raising requests on behalf of, your service desk administrator must have public signup enabled if you want to raise requests on behalf of new customers, or invite customers from the People tab.

Thanks and regards,
Paula Silveira
Atlassian Support | Cloud