Service Desk Customer invite problem

Question

Hello,

I am Service Desk project admin, and dont have JIRA admin rights. I am trying to invite Customers for my SD project via email. After I click on Send Invites, no invites are send and message appears: "Could not invite some customers...".

What is the problem and how do I solve it?

Maybe I should mention that option Anyone can access option is set, and "Anyone can sign up for a customer account on my Customer Portal" is unchecked and disabled (cannot be checked).

maccamlc_old_atlassian · Answer

Hi Hrvoje,

There are a few reasons why this could fail.

Are you able to elaborate more on the error, either by looking in the logs or with any additional text in the "Could not invite some customers..." error box?

My initial suspicion is that there might be a read-only user directory.

https://confluence.atlassian.com/display/SERVICEDESK/Troubleshooting+issues+with+user+management

Norman Abramovitz · Answer

You will need to look at the JIRA logs to get more details on what might be wrong.