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This field type cannot be shown - you must provide a preset value

Oliviu Nita

Hi,

I'm using JIRA Service Desk.

I have created a JSON Request Custom Field to pull out the user's computer names and IP's (from our AD):

URL	http://xxx.0.200.78/importip.json
Request Type	GET
JSON Path:	$..computer

On the agent side i have the possibility to select the user computer name/ip through the drop down list of the field -> this is awesome (see prtscrn):

computer ip list.jpg

The problem is: when i try to add this field to issues fields (for customers) i got the message:

"This field type cannot be shown - you must provide a preset value" -> not ok for my needs. See screen shot:

Screen Shot 09-06-15 001.JPG

The idea is to give the possibility to users to add/select their Computer name or IP to the issue on the create issue form (via Portal).

The Json custom field is not hidden, is linked to the right Screen of the project.

Any idea? I really need this feature because on our Service desk the IP or computer name are 95% mandatory. We want to push the users to use JIRA and give up to phone calls, for that we need a maximum info's when the user fill the request.

I'm open to others solutions to add this feature, except JIRA Capture... The Environment field build in JIRA do NOTHING smile , i meen we have to fill out manually...

If there is a possibility to get the user environment (OS, IP, browser etc) automatic and insert in the requests THAT will be a best of!

Big thank's in advance smile

---------------------------------------------------------------------------------------------------------------------------------------------

UPDATE:

An Agent Create a issue -> see the fields available on the Agent side (i have the option to chose the Computer name or IP on the drop down list):

Remember: the Computer and IP fields are my Custom JSON fields.

Screen Shot 12-06-15.JPG

WHEN i try to ADD one or both Fields (Computer and/or IP) on the Issue Fields FOR Customers Portal -> i click on Add Field -> select Computer/IP -> click Apply -> the Field(s) became Hidden with the message: This Type of Field cannot be show. You have to add a preconfigured value. My needs: make this fields VISIBLE for the Portal Customers with the option to chose from.

If someone who has an idea/solution need more specific info i'm at your service smile . If not well explained just let me know.

See print screens:

Screen Shot 12-06-15 001.JPG

Screen Shot 12-06-15 002.JPG

computer ip list.jpg

Screen Shot 12-06-15.JPG

Screen Shot 09-06-15 001.JPG

Screen Shot 12-06-15 002.JPG

Screen Shot 12-06-15 001.JPG

Accepted answers

All comments

maccamlc_old_atlassian

I think the problem here is that JIRA Service Desk currently only supports a limited subsets of custom fields on the customer portal.

You should add your requirements to https://jira.atlassian.com/browse/JSD-86 and watch the issue for progress.

For now, would it be possible to get the information you need on the customer portal from a single choice select list?

Oliviu Nita

Please see the Update. I will add my question to JSD-86, the problem is i could not add screen shots... That: For now, would it be possible to get the information you need on the customer portal from a single choice select list? -> don't understand your question. My JSON custom fields ARE a single choice one's. The problem is i'm not able to make it visible on the Customer Portal. And no, no way to get the information i need (Computer Name or IP). I could add a free text field but this is... not pro (triste) Thank's again for your support.

Mark Scheepers

Similar to Oliviu Nita's response it is not possible to use a single choice select list in JIRA service desk portal. I have also added this in JSD-86

maccamlc_old_atlassian

Is the JSON Request Custom Field from https://marketplace.atlassian.com/plugins/ru.andreymarkelov.atlas.plugins.requestedfields ? If so, then I believe this custom field would currently not be displayable on the customer portal. However, if you have created a standard Select List (single choice) custom field through JIRA then this should definitely be displayable in the customer portal?

Mark Scheepers

In my case where a cloud instance of JIRA and JIRA service desk is used custom fields are added in following way:

Go to issue administration
Go to custom fields
Add custom field

I have tested with Checkboxes; Select list (multiple choice); Select list (single choice) and all field types are not visible in JIRA service desk customer portal

Oliviu Nita

Well, i have to say i do not have any problems with others Customs fields. I have created: Radio buttons, Single choice, Free text etc fields without any problems, all those fields are visible and fully working on the Customer Portal. Only the bloody JSON field and now User Picker are problematic (sourire). I'm not using cloud Jira. Just 2 cents... did you added the fields on your Project? I mean: did you associated the custom field(s) to the right Screens (for your project)?

maccamlc_old_atlassian

Hi Mark, Those field types should be working. Can I ask what version of JIRA+JSD you are using? I would definitely suggest raising a support ticket at https://support.atlassian.com, so that you can receive support specific to your circumstances and with higher security. Regards Matt JIRA Service Desk developer

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