Is it possible to only show a specific workflow transition if a previous transition has already been executed?

Question

One of my teams is broken down into Tier 1, and Tier 2. Sometimes, Tier 2 needs to take over an issue for Tier 1. They'd like a new workflow to track this progress:

1)Start Tier 1 Progress should link to "Tier 1 In Progress"
2)Stop Tier 1 Progress should link to "Open" and the "Start Tier 2 Progress" shows up.
2)Stop Tier 2 Progess should link to "Open"

Step 2 is what is tripping me up - If I add the "Start Tier 2 Progress" to "Open" - what is to prevent it from showing up immediately? Can I only have it show up after the issue has gone through the "Stop Tier 1 Progress" transition?

Natalie Hobson · Answer

Why don't you add a condition to the "Start Tier 2 Progress" transition (from "Open") using "Prevous Status Condition" (and use your tier 1 as the status in question)?

Scot Jandly · Answer

Thanks, Jobin. I was considering adding a new step if it proved too complicated, but I think that might cause other headaches down the road - I'll look at implementing some of this and get back to you. Appreciate your response.  One question, which is somewhat related to another issue I was having - I was under the impression that custom fields could not be set during a transition, only what Jira calls "simple" fields. Am I missing something? I'm relatively new to administering Jira, so my apologies if I've overlooked the obvious.

Jobin Kuruvilla [Adaptavist] · Answer

You have a number of options. One of them is to define a read only custom field which is populated with a value when Stop Tier 1 Progress is executed. Start Tier 2 Progress should have a condition that states the custom field is not empty. By that way, it will be visible only if it has gone through Tier1.

Having said that, an easier solution will be to have an intermediate state. Like 'Tier 1 Done' instead of taking back it to Open. That will remove all these extra troubles.