In JIRA 4.4.5, the JIRA Notifications for all events do not have the info on Event Type in the Subject. Eg, if the issue was resolved or commented the subject will be like " (Resolved/Updated/Commented) : ---" I used to have this in JIRA 4.0.1. Which is there even in JIRA 4.4.1. Any idea how to get this back ?

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JIRA notification mail in 4.4.5 doesn't have Event Type in Subject

Vishnukumar Vasudevan

In JIRA 4.4.5, the JIRA Notifications for all events do not have the info on Event Type in the Subject.

Eg, if the issue was resolved or commented the subject will be like "<Full Name> (Resolved/Updated/Commented) : ---"

I used to have this in JIRA 4.0.1. Which is there even in JIRA 4.4.1.

Any idea how to get this back ?

Accepted answers

Stanislav Korot

I created a support issue for this matter, and got the answer that "this was a deliberate change that was intended for the JIRA 4.4 release but it appears to have only hit Atlassian OnDemand with JIRA 5. The reason for the change is that JIRA emails can now be more easily organised into conversations in gmail or other mobile applications... Your best bet at the moment is to vote for JRA-7266 and to a lesser extent JST-1791 so that email templates can be edited within the UI of JIRA and therefore you'll be able to change it back."

These issues can take probably a lot of time to get into a roadmap for implementation. Which is why, I think that a simple option would be a preferrable solution. In fact it is always good to adhear to a simple principle: if a new program feature is questionable (as in this case), it should be complemented with an option to switch it off. This is much simplier to implement such a check-box in the Admistration section than a general-purpose template editor, so I created a new issue JRA-27384 - please vote for it.

All comments

Tarmo Tarmo

I believe this is due to a change in the email velocity templates between jira versions, to get back the old templates you can simply copy the .vm files from the old version of jira and overwrite those in your current installation. The .vm files for email subject can be found in the jira installation directory [JIRA-install directory]/atlassian-jira/WEB-INF/classes/templates/email/subject . Changes to the velocity templates require an application server restart to take effect.

If you want to do more than revert to the old templates you can refer to the always handy and helpfull documentation on how to change email templates at: http://confluence.atlassian.com/display/JIRA/Customising+Email+Content