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JIRA workflow - Initial status reverts back to Open

Harish Dhinakar

When we create a new workflow, the default initial status is Open. But we changed that to "Pending" and we also have "Open" in the next/following step. It gets saved correctly and we are also to test it. But after a few minutes the statuses are exchanged. The "Pending" changes to "Open" (initial status) and vice versa. We have no idea why this happens. We want to have our initial status as Pending for all workflows for this particualr project. Any suggections/answers please.

Accepted answers

Nic Brough -Adaptavist-

Check the issue history first, what *exactly* does that say? Is there a line in there saying "person X changed status from pending to open"?

All comments

Nic Brough -Adaptavist-

Check the issue history first, what *exactly* does that say? Is there a line in there saying "person X changed status from pending to open"?

Harish Dhinakar

Thank you for the reply. No there is nothing like that. It happens automatically to the workflow. It's not someone chaging the status, but the actual workflow changes (Pending changes to open and vice versa) automatically. Even when we change it back again, it reverts back

Nic Brough -Adaptavist-

Right, that doesn't happen without an administrator changing something.

I need to be exactly clear about what you are seeing here, and I am imagining two different scenarios. I'll just repeat back my understanding so you can tell me if I have misunderstood:

Scenario 1:

You create a new workflow that has at least two separate status - Open and Pending.
You edit the workflow's "create" transition and point it to land on "Pending"
You save the workflow and apply it to a project via a scheme
A few minutes later, you create an issue, and it is created in status "Open"

Scenario 2

You create a new workflow that has a step with status "Pending".
The workflow's "create" transition lands on "Pending"
You save the workflow and apply it to a project via a scheme
A few minutes later, you create an issue, and it is created in status "Open"
When you edit the workflow, status "Pending" has been removed, and "Open" is there in it's place.

Is it either of those?

Harish Dhinakar

The Jira administrator is building these new workflows. Scenario 1 is exactly what happens. The work flow is : Create Issue --> Pending (Initial status) --> Impact Analysis --> Approve --> Open. But after a few minutes both statuses get swtiched in the workflow & when creating a new issue as well. Scenario 2 doesn't apply as all our workflows have both these statuses.

Also adding to Scenario 1:

5. The Open status changes to Pending

Hope this helps

Thanks

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