Why don't some issues show up in the search feature until I re-index the system?

Question

When I click on search for issues and filter to a certain project type, tickets I know are open do not filter in. They also don't show up when I search for them in the 'contains text' search field . However, if I search for them in the main search field at the top of the screen, it will pull up the ticket without a problem. Re-indexing the system seems to solve the problem, but its a hassle. I haven't made any significant changes to the system so I don't think I should need to re-index. Any suggestions on solutions?

Nic Brough -Adaptavist- · Answer

JIRA indexes as it goes, so you've got something damaging your index during normal operations.  You need to find that and fix it.  It's usually a broken plugin or script.  Or, as Joe suggests, something is updating your database outside JIRA - you absolutely must find and stop that if that is the case.

Joe Pitt · Answer

It should be reindexing as needed. Are you doing anything directly to the database?

Bharadwaj Jannu · Answer

Yes sometimes lucene indexes(issue navigator is using) gets corrupted or out of sync. This might be the problem not showing issues.

Check the following link:

https://confluence.atlassian.com/display/JIRAKB/Issues+are+not+appearing+in+Issue+Navigator+search+or+Dashboards